Customer Centric Renovations: Site, Systems and Staff
This is an exciting year for Scholl Construction, full of customer centric improvements inside and out.
Centralized Site
The most visible customer service upgrade Scholl has under way is acquiring a centrally located office space at 432 W. Virginia Street, overlooking McCormick Park.
We purchased this historic building on Route 14 in early 2018. The convenient location has been serving Crystal Lake since 1936, and the renovation project is well under way for it to begin its next phase of life as the new home of Scholl Construction.
Our goal is to provide our company with an enhanced space from which to grow, and a better meeting space dedicated to client needs. However, in our quest to modernize the space we also wanted to retain the historic look and feel, so we preserved features such as the vintage exposed brick.
We look forward to welcoming clients to our new location in September 2018. Watch our slideshow below of the transformation of our new building.
Mobilized Business Systems
The most impactful change this year was upgrading and merging our existing business systems into a single cloud based interface for office administration, trades, suppliers and customers.
This construction industry software has dramatically streamlined internal business functions and client project management. Day to day operations are no longer constrained by the physical location of office based hardware, and efficiency is no longer hampered by processes based across multiple platforms. Our new system replaced a number of standalone tools for key administrative and operational functions, including vendor management, customer contacts, estimates, scheduling, material selection and billing.
Our clients and staff now have instant access to real time project information on any device. Clients can log into their portal and access anything they need to effectively monitor and manage their project, including budgets, schedules, material selection and photo updates. It also serves as a convenient single point of contact for any project related inquiries, and allows our staff to efficiently address customer needs.
The system also allows document access in the field and handles electronic signatures, which is already eliminating countless hours formerly spent printing and delivering paper forms to client sites.
Core Team Expansion
We recognize that a polished new office space and streamlined systems are only part of the customer service picture. Ample access to a project liaison is a key factor in client satisfaction. With this in mind, we have also begun to expand our project management team to better manage the customer experience.
